In this episode of the podcast of the state of the economy, the Sanjana B host joins a distinguished panel of industry leaders: Ajay Prabhu, president, technology services, global quest; Mamatha Madereddy, managing director and HSBC India Global Service Centers & President, Nasscom GCC Council; Jitender Mohan, head of the Business, Travel and Hospitality Unit, WNS; And Srkanth Srinivasan, vice president and head of membership and scope, Nasscom, for the Evolution Tu sector of India.
Together, they explore the changing panorama of the Centers of Global Capacity (GCCS), the transformative impact of AI in the management of commercial processes (BPM), the growing strategic role of engineering R&D (ER & D) and the catalysts of policy of levels of levels.
Establishing the tone, Srkanth Srinivasan emphasizes the cooperative nature of the ecosystem:
“GCCS and IT service companies, nobody represents a threat to anyone. It is a very symbiotic relationship. It is a relationship or 1 + 1 is greater than two.”
Mamatha Madireddy elaborates on the evolution of the CCG, observing: “Now the CCG have moved away from these traditional back-offend operations for now the CCG are innovation centers. They are research centers and development centers.”
On the engineering side, Ajay Prabhu highlights how India is gaining global recognition:
“It simply places you on the world’s engineering map, it brings that credibility child because engineering engineering is very core.”
Meanwhile, addressing the buzz around the AI in BPM, the Jitender Mohan reflects on the narrative change: “Will BPM eat for breakfast? That’s where the joke began … but today, we are able to create training.” “
Host: Sanjana B; Producer: Siddharth Mathew
About the state of the state of the economy
The economy of India has been acclaimed as a brilliant point in the middle of the general gloom that seems to have wrapped to the rest of the world. But several sectors continue to stutter even when others seem to shoot at all cylinders.
Posted on April 12, 2025
