From VIHAAN.AI from Air India to Indigo and Spicejet, Indian airlines have begun to adopt Genai to modernize operations. | Photo credit: Yatrik Sheth
The adoption of generative (Genai) in the Indian aviation sector is accelerating, with applications that expand beyond the resolution of customer consultation to include design, training and operational support.
Experts point out that Genai can serve as a key tool to improve engineering and design workflows while closing the training gaps that affect the growth of the ability and human capital in the aviation industry of $ 14.7 billion of India.
In the 8th International Conference on the ‘Future of Aviation and Aerospace’, organized by Iim Bangalore on Saturday, industry leaders shared their ideas about Genai’s transformative potential to function as a “co -pilot” and join the human experience. “By combining digital infrastructure with Genai, we have complete automated design flows,” Savyasachi Srinivas said, Vice President of Collins Aerospace Engineering. “Design changes that are now implemented now can be made in seconds, adapted to customer entries.”
Modernization operations
From VIHAAN.AI from Air India to Indigo and Spicejet, Indian airlines have begun to adopt Genai to modernize operations. While VIHAAN.AI uses chatbots to optimize maintenance and increase customer satisfaction, SAAS suppliers such as Ramco Systems and Maxift Digital also drive the efficiency of solutions through power.
Genai is also remodeling the training in aviation roles, from pilots and cabin crew to engineers and logistics. Sunil Bhaskaran, director of Air India Aviation Academy, highlights Genai’s potential in knowledge management. “Instead of trusting manuals or waiting for the instructor’s responses, the conversational AI puts everything from training material to emergency procedures, just on the phone of an apprentice, every time they need it.”
While the industry continues to browse the turbulence of a narrow talent pipe and a limited training infrastructure, digital solutions driven by AI can sacrifice the elevator to the aviation ambitions of Power India.
(Internal BL Report Rohan Das)
Posted on April 20, 2025