Building for the World: Hexaware campus in Siruseri, Chennai, is among its largest global delivery centers
For Srkrishna Ramakarthikeyan, CEO and executive director of Hexaware Technologies, a medium -sized IT services firm, Home is New Jersey, but, as he says, he lives in a plane. He has approached one of the largest global delivery centers in Hexaware, in Sirusei, on the IT road in Chennai, on a night flight after spending the previous night also by plane, and is ready for a third straight margin, Tors Top-Hallightt- in the United States.
With its sources and gardens and céspedes of well -careful landscapes, the Hexaware office is a green oasis of calm of the Road Road, wearing the Trump turbulence that has shaken the market, the United States generates. But Ramakarthikean is not too carried out so that his American custom can tell him, since he anticipates a second order impact on financial services, medical care and insurance.
Almost 11 years have passed since Ramakarthikean Tok is by CEO, a period of key victories and exponential growth that promoted Hexaware to become one of the fastest growing IT service companies today. In the decade before his reign, Hexaware really grew about three times, but the Indian Ti Services industry had grown six and a half times.
Srkrishna Ramakarthikeyan, CEO and Executive Director, Hexaware Technologies
“The shareholders and the founders were happy to earn a lot of money. But it is a matter of ambition; we had to turn the growth narrative and say cultivation material than the industry. Then, approximately the last decade, we have cultivated leadership of tea tea,” he explains.
He thought he hastened to emphasize that the only thing that has not changed is how good hexaware with customs. “We do everything to make sure we find customer commitments. This has been the culture from the beginning, and we keep it. Most of the classmates are so when they are small, but they tend to lose the plot when they are my work.”
But Ramakarthikean is very aware that aspects such as the company’s culture can change rapidly. The founder of the Quotations of Salesforce, Marc Benioff, who said that it would perhaps be the latest generation of CEO that manage a purely human workforce and, in the future, will be a hybrid of human workforce and AI. “Now it’s 70:30, but it wouldn’t surprise me if it becomes 50:50 quickly. And even turns to become 30:70.” However, a precautionary note sounds, citing three barriers for the adoption of technology: technological capacities, especially related to AI; Trust technology; and slow adoption of the client.
Growth conductors
Just out of an opi, where the promoter Ca Magnum Holdings diluted 20 percent of his holdings, Ramakarthikean explains that hexaware has established four growth accelerators. The first is the modernization of Legacy Networks, which can be a massive opportunity worldwide. “The written code 30 years ago is inherited now. Today’s engineers do not want to spend time solving that; they want to do new new things,” he adds.
The second focus area refers to private capital owned companies, that is, working for physical education companies, or at Wemf of SEM for colleagues they possess. Smaller physical education companies tend to play an active role in management, and Hexaware considers a role there. The third objective is to do more in software engineering for software companies. “We do a lot of software engineering for some of the big technology and hyperscalers companies. And the idea is to do more for them,” adds Ramakarthikeyan. The fourth objective is to do more in India and Western Asia. “Count of low margins, so far we have been selective, but we believe that we have a leg too selective in such a large market. Therefore, we can keep the margins reasonable and materially increase our business here. The mixture of mixture is fine there light mixture Mixy Mixte Mixte mixte mixte mixte mixte Mixight Mixy Mixy Mix.” He says.
He points out that it is a growth because Hexaware is also pointing to the great IT services players, who are present in each industry, sector and geography. “We can grow perhaps 2.5xo 3x by obtaining more participation in the work of the existing client,” he says.
Employee retention
In Hexaware, the upper leadership has had long holdings, while the dropout rate is among the lowest in the industry in around 10.8 percent. In high -management level, Ramakarthikean says that much of the initial team included its direct connections on LinkedIn or those who had worked with him in the past. All of them shared the purpose he wrote when assuming the role: “Build a great hexaware.”
Quality work
In the secret sauce behind the lowest drop -out rate at the industry level, he explains that for engineers the first reason is, as expected, compensation. A close second, sometimes equally first, is the quality of work. “Quality work is very important for them. You can train people in the best technologies, but if you can’t use them, what is the point? There is a lot of type of new work that we get that gives us the opportunity to use our skills,” he explains. For example, for a global digital health company, Hexaware helps a product that looks like a hand shaver but is an complete body ultrasound machine. “Usually, in ultrasound machines, it needs a different for different parts of the body, since the required wavelength frequency varies. And it costs enough money. This company has a single full -body machine, for which we write the software and develop the application. This is sold for $ 4,000,” he says.
Hexaware manages the internal corporate network of a great technology worldwide. “It is still one of the most complex networks in the world. Initially we win it as a challenger. Its policy is that each work must be divided with at least two companies. This is how it begins. But after two with us!” Ramakarthikan says, quite pleased.
Integrated software that the company developed for a pharmaceutical giant. Hexaware also developed the software for the first digital pill approved by the FDA, which contains an unstable chip. The chip communicates with a patch, and the patch data is accessed through an application. “It is a pill for mental health; many of them do not take their medications. Therefore, it is for adhesion. The second thing that achieves is effective,” he says, explaining that he correlates the patient’s information, as if they were in the sun or the amount of steps they took, with other factors that are known to have an impact on mental health patients.
Ask Ramakarthikean where Hexaware will be five years later, and he replies that, in terms of size, it would be around $ 3 billion. “We have more purpose, I don’t want to use the word ‘aggression’, with acquisitions. We have much more money than in the past,” he emphasizes.
As the IT industry enters a inflection point induced by AI-AI, ‘building a large hexaware’ remains the motto guide for Ramakarthikean and its team of more than 32,000 people.
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Posted on April 26, 2025
